Texting is the most popular form of communication for businesses. It’s more effective than email, chat or social media because 85% of consumers prefer to receive messages over phone calls and emails. There are no better times than now to deliver seamless customer experiences that exceed expectations!
Don’t let your customers slip through the cracks. Keep them in contact with you, by sending text messages to their cell phone. It’s easy- send a message and they’ll get it on their screen right away!
There are two types of text messages:
Short Message Service (SMS) consists of just plain old texts that help keep things short and simple; while Multimedia Messaging Service (MMS) allows pictures or videos from you business be sent directly to anyone who has given permission via an email address or phone number.
These technologies will surely increase customer loyalty for any company looking into ways to grow.
Here are three ways to use text messaging and picture messages for your business:
1. Sales & Marketing
Now is the time to get in front of your customers with information about your products and services, especially if you’re running a special sale. Use messages or pictures for clear communication right away so people know what’s happening without needing to hunt through all their emails. You can even send them offers based on past purchases they’ve made before-hand, which means that these deals will only be shared when it suits them best!
2. Reminders & Confirmations
Text messaging is perfect for managing appointments, including reminders and confirmations. These updates often include date, time, location details so it’s easy to know when you’re expected at your appointment or if there are any changes in the schedule before arriving. It also provides a simple way to follow up on work completed; document on-site visits over text messages with photos of what was done as proof! Timestamped records help avoid disputes too – which can happen all too easily these days!
3. Trust & Feedback
Text or picture messages also help you build relationships with your customers. For example, a massage company may text a client after an appointment to ask how they’re feeling and offer a promotional discount on the next session of massages. This helps them monitor their clients progress for any discomfort from the last service while being able to provide valuable feedback about future sessions as well! When customers feel valued by the company they’re doing business with, they are more likely come back again in order to receive quality care time and time again
SMS and MMS communication will be the future of business. Businesses are finding that customers respond much more quickly to texts than emails because they’re on their phones all day anyway, it’s already in their hands! The data shows this too – a customer is 3x as likely to read an SMS text as they would reading a traditional email from your company which has been sitting unread for days or weeks.
Hopdial’s Unified Communications platform allows you to reach your customers and team members via SMS and MMS messaging! There’s no better time to be a Hopdial customer!