Privacy Policy

1. Introduction

HopDial, Inc. (“HopDial,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at hopdial.com, use our services, communicate with us, or interact with us through any other means, including SMS/text messaging.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

• Name, email address, phone number, and business name when you fill out contact forms, request quotes, or sign up for services
• Billing and payment information when you purchase services
• Communication records, including call logs, voicemail, SMS/text messages, and email correspondence related to your account
• Any other information you voluntarily provide to us

Information Collected Automatically:

• IP address, browser type, operating system, referring URLs, and pages visited
• Device identifiers and usage data
• Cookies and similar tracking technologies (see Section 8)
• Analytics data through third-party services such as Google Analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our VoIP, unified communications, and related services
• Process transactions and send related information, including confirmations and invoices
• Respond to your inquiries, comments, and requests
• Send you service-related notices, updates, security alerts, and administrative messages
• Send promotional communications with your consent, including via SMS/text messaging (see Section 5)
• Monitor and analyze usage trends to improve our website and services
• Detect, prevent, and address fraud, abuse, and technical issues
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, analytics, hosting, and customer support
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Protection of Rights: To enforce our agreements, policies, or protect the rights, property, or safety of HopDial, our users, or others

5. SMS/Text Messaging Consent and Policy

This section applies specifically to our SMS/text messaging program and is designed to comply with CTIA guidelines, TCPA regulations, and 10DLC (10-Digit Long Code) messaging requirements.

Consent: By providing your phone number and opting in to receive text messages from HopDial, you expressly consent to receive recurring SMS/text messages from HopDial at the phone number you provided. Consent is not a condition of purchase. You may opt in by submitting a web form, texting a keyword to our business number, verbally providing consent during a phone call, or providing written consent.

Types of Messages: Messages may include:

• Service updates and account notifications
• Appointment reminders and installation scheduling
• Customer support communications
• Promotional offers and product information (only with your prior express written consent)

Message Frequency: Message frequency varies. Recurring messages may be sent. You may receive up to 10 messages per month depending on your account activity and preferences.

Message and Data Rates: Message and data rates may apply. HopDial does not charge for SMS messages, but your mobile carrier may charge standard messaging fees. Please contact your carrier for details about your plan.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message. You will no longer receive SMS messages from HopDial unless you re-opt in.

Help: For help or information about our SMS program, reply HELP to any message, email us at [email protected], or call (866) 305-0407.

Supported Carriers: Our SMS program is supported by all major U.S. mobile carriers, including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

No Sharing with Third Parties: We will not share your phone number or SMS opt-in data with any third parties for their own marketing purposes. We may share your information with service providers who assist us in delivering messages, but only to facilitate the messaging service.

Minor's Privacy: Our SMS messaging program is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we securely delete or anonymize it.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

We use Google Analytics to collect and analyze usage data. Google Analytics uses cookies to track interactions with our website. You can learn more about Google's practices at Google's Privacy Policy and opt out using the Google Analytics Opt-out Browser Add-on.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-Out: Opt out of marketing communications, including SMS messages (see Section 5)

To exercise any of these rights, please contact us at [email protected].

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. HopDial does not sell personal information.

11. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: (866) 305-0407
• Website: hopdial.com
• Headquarters: Blue Bell, PA